1. Our 10-Minute Promise

At 10 Minutes India, we've revolutionized hyperlocal delivery. Our promise is simple: your food and groceries delivered to your doorstep in approximately 10 minutes from order confirmation.

2. Delivery Times

2.1 Standard Delivery

• Estimated Time: 8-15 minutes from order confirmation
• Availability: Within serviceable zones
• Real-time Tracking: Track your delivery partner live on the app

2.2 Restaurant Food Orders

• Estimated Time: 15-35 minutes (includes preparation time)
• Preparation Status: Visible in real-time on app
• Hot & Fresh: Insulated bags ensure food arrives at optimal temperature

2.3 Factors Affecting Delivery Time

• Distance from nearest dark store or restaurant
• Traffic conditions and time of day
• Weather conditions
• Order complexity and item availability
• High-demand periods (meal times, weekends, festivals)

3. Operating Hours

• Grocery Delivery: 7:00 AM - 11:00 PM (daily)
• Restaurant Food: Based on restaurant operating hours (typically 8:00 AM - 11:30 PM)
• Essentials/Emergency: 24/7 in select areas (limited items)

Operating hours may vary by location and during festivals/holidays.

4. Serviceable Areas

Our hyperlocal delivery service is available within specific zones. To check serviceability:

1. Open the 10 Minutes India app
2. Enter your delivery address or enable location
3. If serviceable, you'll see available products and restaurants
4. If not serviceable, you'll be notified and can join our waitlist

We are rapidly expanding to new areas. Stay tuned!

5. Delivery Charges

5.1 Standard Delivery Fee

• Delivery fee varies based on distance, order value, and demand
• The exact delivery fee is shown at checkout before payment
• Free delivery available on orders above certain value (promotions may vary)

5.2 Additional Charges

• Small Order Fee: Applied to orders below minimum order value
• Surge Pricing: During high-demand periods (rain, festivals, peak hours)
• Long Distance: For addresses at edge of service area

All charges are transparently displayed before you confirm your order.

6. Contactless Delivery

We offer contactless delivery for your safety:

• Select "Leave at door" option at checkout
• Provide specific delivery instructions
• Receive photo confirmation of delivery
• OTP verification for high-value orders

7. Delivery Instructions

Help us serve you better:

• Provide accurate and complete address with flat/house number
• Include landmarks for easy navigation
• Specify floor number and lift availability
• Add special instructions (ring bell, call on arrival, etc.)
• Ensure phone is reachable for delivery partner contact

8. Order Tracking

Track your order every step of the way:

1. Order Confirmed: Payment received, processing started
2. Preparing: Items being picked/food being prepared
3. Out for Delivery: Delivery partner has picked up your order
4. Live Tracking: See your delivery partner's real-time location
5. Delivered: Order delivered, rate your experience

9. Delivery Issues

9.1 Late Delivery

If your order is significantly delayed:

• You can track updates in the app
• Contact support via in-app chat for assistance
• Compensation (credits/refund) may be provided for extremely late deliveries

9.2 Unable to Contact You

• Delivery partner will call you twice
• If unreachable, they will wait for up to 5 minutes
• Safe location drop may be attempted if specified
• Order may be cancelled if customer remains uncontactable

9.3 Wrong Address

• Ensure your address is correct before confirming order
• Address changes after dispatch may not be possible
• Additional charges may apply for re-delivery

10. Special Item Handling

• Hot Food: Insulated bags for temperature maintenance
• Cold Items: Cold chain maintained for dairy, frozen items
• Fragile Items: Careful packaging for eggs, glass bottles
• Heavy Items: May be delivered to ground floor/reception

11. Age-Restricted Items

For age-restricted products:

• Valid government ID may be required at delivery
• Delivery partner will verify age before handover
• Order will be cancelled if verification fails (no refund for such items)

12. Holidays & Special Events

• Services available 365 days a year
• Reduced hours may apply on major holidays
• Surge pricing may apply during festivals and high-demand events
• Pre-order options available for special occasions

13. Contact Us

For delivery-related queries: