1. INTRODUCTION

Welcome to 10 Minutes India ("we," "our," "us," or "Platform"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Sis Startup IT Solution Infotech Private Limited (CIN: U62099UP2026PTC241647, PAN: AAOCB3396H, TAN: ALDB04154D) collects, uses, shares, and protects your information when you use our hyperlocal food and grocery delivery services.

By accessing or using our Platform (mobile application, website, or services), you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

• Account Information: Name, email address, phone number, date of birth, gender
• Delivery Information: Delivery addresses, saved locations, landmarks
• Payment Information: Credit/debit card details, UPI IDs, digital wallet information (processed securely through payment gateways)
• Profile Information: Profile pictures, preferences, dietary restrictions

2.2 Transaction Information

• Order history and details
• Purchase preferences
• Restaurant and vendor selections
• Payment transaction records
• Refund and cancellation history

2.3 Device and Technical Information

• Device type, model, and operating system
• IP address and device identifiers
• Browser type and version
• App version and usage data
• Mobile network information

2.4 Location Information

• Real-time GPS location (for delivery tracking)
• Approximate location based on IP address
• Delivery addresses and saved locations
• Location permissions for order placement and delivery

2.5 Communications

• Customer support chat logs and emails
• Feedback, ratings, and reviews
• Survey responses
• Marketing communication preferences

2.6 Information from Third Parties

• Social media profile information (if you sign in via Facebook, Google, etc.)
• Information from restaurant and vendor partners
• Delivery partner location and status updates

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

• Processing and fulfilling your orders
• Coordinating delivery with partners and vendors
• Providing real-time order tracking
• Managing payments and refunds
• Sending order confirmations and updates

3.2 Platform Improvement

• Analyzing user behavior and preferences
• Improving app functionality and user experience
• Developing new features and services
• Conducting quality assurance and testing

3.3 Communication

• Sending transactional notifications (order updates, delivery status)
• Providing customer support
• Sending promotional offers and marketing communications (with consent)
• Conducting surveys and gathering feedback

3.4 Safety and Security

• Preventing fraud and unauthorized access
• Verifying user identity
• Monitoring for suspicious activity
• Complying with legal obligations
• Resolving disputes

3.5 Business Operations

• Managing relationships with restaurant and vendor partners
• Supporting delivery partners
• Generating analytics and business reports
• Improving operational efficiency

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers

We share information with trusted third parties who help us operate our Platform:

• Payment Processors: For secure payment processing
• Delivery Partners: Name, phone number, delivery address for order fulfillment
• Restaurant & Vendor Partners: Order details, delivery address, contact information
• Cloud Service Providers: For data storage and hosting
• Analytics Providers: For usage analysis and performance monitoring
• Customer Support Tools: For ticket management and support

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure user safety

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

We DO NOT sell your personal information to third parties.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements
• Maintain business records

Account information is retained while your account is active. After account deletion, we may retain certain information for legal compliance (typically 3-7 years as required by Indian law).

6. DATA SECURITY

We implement industry-standard security measures to protect your information:

• Encryption: Data transmission using SSL/TLS encryption
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited access to authorized personnel only
• Payment Security: PCI-DSS compliant payment processing
• Regular Security Audits: Periodic vulnerability assessments
• Two-Factor Authentication: Optional for enhanced account security

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Update

You can access and update your personal information through:

• Account settings in the app
• Contacting customer support

7.2 Marketing Communications

You can opt-out of promotional communications by:

• Using the unsubscribe link in emails
• Adjusting notification settings in the app
• Contacting us directly

Note: You cannot opt-out of transactional communications (order updates, delivery notifications).

7.3 Location Services

You can control location permissions through your device settings. Disabling location may limit certain features.

7.4 Account Deletion

You can request account deletion by contacting customer support. Note that:

• Some information may be retained for legal compliance
• Order history may be retained for business records
• Deletion is typically processed within 30 days

7.5 Data Portability

You can request a copy of your personal data in a portable format.

7.6 Cookie Management

You can manage cookie preferences through browser settings (for website users).

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and offers
• Improve user experience

Types of cookies we use:

• Essential Cookies: Required for platform functionality
• Performance Cookies: Analytics and usage tracking
• Functional Cookies: Remember preferences and settings
• Marketing Cookies: Personalized advertising (with consent)

You can control cookies through browser settings, but disabling certain cookies may affect functionality.

9. THIRD-PARTY SERVICES

Our Platform may integrate with third-party services:

• Payment Gateways: Razorpay, Paytm, PhonePe, etc.
• Social Media: Facebook, Google for sign-in
• Maps and Location: Google Maps for delivery tracking
• Analytics: Google Analytics, Firebase

These third parties have their own privacy policies. We are not responsible for their practices.

10. CHILDREN'S PRIVACY

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child has provided personal information, we will delete it promptly.

11. INTERNATIONAL DATA TRANSFERS

Your information may be stored and processed in servers located in India or other countries. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified through:

• In-app notifications
• Email communications
• Website banner

Continued use of our services after changes constitutes acceptance of the updated policy.

13. GRIEVANCE REDRESSAL

If you have concerns about privacy or data protection, please contact our Grievance Officer:

We will investigate and respond to complaints within 30 days as required by Indian law.

14. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy:

15. LEGAL COMPLIANCE

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection Act, 2019
• Other applicable Indian data protection laws

16. CONSENT

By using 10 Minutes India, you consent to:

• Collection and processing of your information as described
• Use of cookies and tracking technologies
• Sharing information with service providers and partners
• International data transfers (if applicable)

You can withdraw consent at any time by discontinuing use of our services or deleting your account.