Find quick answers to the most common questions about our 10-minute delivery service for food, groceries, electronics, and more.
📦 General Service
We are an ultra-fast delivery service that brings your daily essentials—food, groceries,
electronics, fashion, meat, and more—right to your doorstep in under 10 minutes. Simply
browse the app, add items to your cart, and checkout. Our network of local delivery partners
ensures lightning-fast service.
Our service is currently available in select high-density urban areas. You can enter your
delivery address in the app to see if we deliver to your location. We are expanding rapidly,
so check back often if we're not in your neighborhood yet!
We deliver a wide range of products to meet your urgent needs: fresh food and meals, daily
groceries, electronics and mobile accessories, fashion items, fresh meat and poultry,
personal care products, and household essentials.
🚀 Delivery & Timing
Yes! Our promise is 10-minute delivery. We make this possible through a combination of
strategically located micro-fulfillment centers in your city, a smart inventory system, and
a dedicated network of delivery partners. This allows us to pick, pack, and dispatch your
order within minutes.
We operate from early morning until late night to serve you. Our standard delivery hours are
from 7:00 AM to 11:00 PM, 7 days a week. Hours may vary slightly on public holidays.
To ensure the efficiency of our ultra-fast model, we have a small minimum order value. This
helps cover operational costs while keeping delivery fees low for you. The exact amount is
displayed in the app before checkout.
🛒 Orders & Payment
We offer multiple secure payment options for your convenience: Credit/Debit Cards, UPI
(GPay, PhonePe, etc.), Net Banking, and Cash on Delivery (available for select orders).
Due to our 10-minute processing promise, modifications or cancellations are only possible
within a very short window (typically 1 minute) after placing your order. You can attempt
this directly in the "My Orders" section of the app. Once the order is prepared for
dispatch, it cannot be altered.
To apply a promotional discount, add items to your cart and proceed to checkout. Before
completing payment, you will see a field to enter a "Promo Code" or "Discount Code". Enter
the code (e.g., GET20) and the discount will be applied to your eligible
order total.
❓ Customer Support
Your satisfaction is our priority. If there's an issue with your order, please contact our
support team immediately through the "Help" section in the app or by emailing
support@10minutesindia.com. Please have your order number ready. We will
resolve the issue promptly, which may include a refund or redelivery as per our policy.
We're here to help! You can reach us through:
1. In-App Support: Use the 'Help Assistant' chat feature (24/7)
2. Email: support@10minutesindia.com
3. Phone: Call via app for active orders
4. Hours: 7:00 AM — 11:00 PM IST
We aim to respond to all queries within 2 hours during business hours.
1. In-App Support: Use the 'Help Assistant' chat feature (24/7)
2. Email: support@10minutesindia.com
3. Phone: Call via app for active orders
4. Hours: 7:00 AM — 11:00 PM IST
We aim to respond to all queries within 2 hours during business hours.
About 10 Minutes India
10 Minutes India is operated by Sis Startup IT Solution Infotech Private Limited, a company incorporated under the Companies Act, 2013.
CIN: U62099UP2026PTC241647
PAN: AAOCB3396H
TAN: ALDB04154D
Website: www.10minutesindia.com
Registered Office: Varanasi, Uttar Pradesh — 221010, India
Last Updated: April 10, 2026