Return Policy
Return Policy

At 10MinutesIndia, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our platform.

1. Return Eligibility

1.1 Time Frame

You may return most products within 15 days of delivery for a full refund or exchange. Some products may have different return periods, which will be clearly indicated at the time of purchase.

1.2 Condition Requirements

To be eligible for return, products must be:

  • In original condition with all tags attached
  • Unused, unworn, and unwashed
  • In original packaging with all accessories included
  • Accompanied by the original invoice or proof of purchase
2. Non-Returnable Items

The following items cannot be returned unless defective or damaged:

  • Personal care and hygiene products
  • Underwear and innerwear
  • Customized or personalized items
  • Gift cards and vouchers
  • Downloadable software or digital products
  • Perishable goods and food items
  • Items marked as "Final Sale" or "Non-returnable"
3. Return Process

3.1 How to Initiate a Return

To initiate a return, follow these steps:

  • Log into your 10MinutesIndia account
  • Go to "My Orders" section
  • Select the order you wish to return
  • Click "Return Item" and select the reason for return
  • Print the return label and packing slip
  • Package the item securely with the return label

3.2 Return Shipping

Return shipping costs vary based on the reason for return:

  • Defective/Damaged/Wrong Item: Free return shipping
  • Change of Mind/Size Exchange: Customer pays return shipping
  • Pre-paid return labels: Available for eligible returns
4. Return Reasons & Conditions

4.1 Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us within 48 hours of delivery
  • Provide photos/videos of the damage
  • We will arrange free pickup and replacement
  • Full refund option available

4.2 Wrong Item Received

If you receive the wrong item:

  • Contact us within 7 days of delivery
  • Do not open or use the product
  • We will arrange free pickup and send correct item
  • Full refund option available

4.3 Size/Color Exchange

For size or color exchanges:

  • Available within 15 days of delivery
  • Customer pays return shipping
  • Exchange subject to availability
  • Price difference will be adjusted
5. Refund Processing

5.1 Refund Timeline

Once we receive your return:

  • Inspection period: 2-3 business days
  • Refund processing: 5-7 business days after approval
  • Bank processing: Additional 3-10 business days
  • Total time: Typically 10-20 business days

5.2 Refund Methods

Refunds are issued to the original payment method:

  • Credit/Debit Cards: 5-10 business days
  • UPI Payments: 2-5 business days
  • Net Banking: 7-14 business days
  • Wallet Payments: 3-7 business days
  • Cash on Delivery: Bank transfer required
6. Exchange Policy

6.1 Exchange Options

We offer exchanges for:

  • Different size (subject to availability)
  • Different color (subject to availability)
  • Different product of equal value
  • Store credit for future purchases

6.2 Exchange Process

For exchanges:

  • Initiate return as described above
  • Select "Exchange" as return reason
  • Specify preferred exchange item
  • New item shipped once return is received
7. Special Cases

7.1 International Returns

Currently, we only accept returns from within India. International customers should contact us for specific return instructions.

7.2 Gift Returns

Gift items can be returned within 15 days of delivery:

  • Original payment method refund not possible
  • Store credit will be issued
  • Gift giver will not be notified
  • Return shipping paid by recipient
8. Return Exceptions

We may refuse returns in the following cases:

  • Products showing signs of use or wear
  • Missing tags, labels, or original packaging
  • Products damaged due to customer mishandling
  • Return initiated after 15-day period
  • Non-returnable items as specified above
9. Quality Inspection

All returned items undergo quality inspection:

  • Items must pass our quality check for refund
  • Products with customer-induced damage may be rejected
  • Partial refunds may be offered for used items
  • You will be notified if return is rejected
10. Return Pickup Service

We offer free return pickup for eligible returns in major cities:

  • Available for defective/wrong item returns
  • Schedule pickup through your account
  • Next-day pickup in metro cities
  • 2-3 day pickup in other cities
11. Contact Return Support

For return-related inquiries or assistance:

Email: returns@10minutesindia.com
Phone: +91-XXXXX-XXXXX (Monday-Saturday, 9 AM-6 PM IST)
Live Chat: Available on website
Returns Address:
10MinutesIndia Returns Center
Varanasi, Uttar Pradesh — 221010

12. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. For returns initiated before policy changes, the policy in effect at the time of purchase will apply.