Pricing Policy
10 Minutes India — Transparent Pricing for Ultra-Fast Delivery
Sis Startup IT Solution Infotech Private Limited
CIN:
U62099UP2026PTC241647 | Last Updated: April 10, 2026
Price Transparency
All prices include applicable GST. Delivery fees, handling charges, and any applicable surge pricing are clearly shown before checkout. No hidden charges.
1. Product Pricing
Product prices on 10 Minutes India are determined by our vendor partners (restaurants, grocery stores, and local merchants). Prices may vary from in-store prices due to operational costs associated with quick-commerce fulfillment.
MRP Display
All products show MRP with any discounts clearly indicated
Dynamic Pricing
Some items may have time-based offers or bulk discounts
Price Lock
Cart prices locked at checkout for 10 minutes
2. Delivery Fees
Our delivery fee structure is designed to make 10-minute delivery accessible while covering operational costs:
| Order Value | Standard Delivery Fee | Notes |
|---|---|---|
| ₹0 - ₹99 | ₹49 | Small order fee applies |
| ₹100 - ₹299 | ₹29 | Standard delivery |
| ₹300 - ₹499 | ₹15 | Reduced fee |
| ₹500+ | FREE | Free delivery threshold |
3. Surge Pricing
During periods of high demand (peak hours, bad weather, festivals), a small surge fee may apply:
Peak Hours
Surge of ₹10-25 may apply during lunch (12-2 PM) and dinner (7-9 PM) rush hours
Weather Conditions
During heavy rain or adverse weather, surge fee of ₹15-35 may apply to ensure delivery partner safety compensation
Special Events
During major festivals or events, surge pricing may apply. Always displayed before checkout.
4. Handling & Packaging Charges
Certain items may include additional handling charges:
5. Minimum Order Value
To ensure sustainable operations, we have a minimum order value:
Minimum Order: ₹49 (product value, excluding delivery fee)
Orders below ₹49 will show "Add ₹X more to place order" at checkout
6. Taxes
All prices displayed include applicable taxes:
7. Promotional Pricing & Discounts
We offer various promotional discounts:
Coupon Codes
Apply codes like GET20, FIRST50 at checkout. One coupon per order. Not combinable.
Wallet Cashback
Earn 10 Minutes Wallet credits on select orders. Credits expire in 30 days.
Referral Discounts
Refer friends and both get ₹100 off. Limited redemptions per account.
8. Price Disputes
If you believe you have been charged incorrectly:
Report Within 24 Hours
Contact support via in-app chat or email within 24 hours of order delivery
Provide Order Details
Share order ID and specific pricing concern (screenshot if possible)
Resolution
We will investigate and credit any overcharge to your 10 Minutes Wallet within 2 business days
9. Contact for Billing Inquiries
Billing Support
Email: billing@10minutesindia.com
In-App: Help → Payment Issues
Resolution: Within 48 hours
Company Details
Sis Startup IT Solution Infotech Pvt Ltd
CIN: U62099UP2026PTC241647
GSTIN: Available on invoice
This policy is effective April 10, 2026. We may update pricing structures with 7 days notice via app notification.