e-Commerce Compliance Policy
Ensuring regulatory compliance and consumer protection in digital commerce
Regulatory Compliance
10MinutesIndia operates in full compliance with Indian e-commerce regulations, including the Consumer Protection Act, 2019 and Information Technology Act, 2000.
1. Policy Overview
This e-Commerce Compliance Policy outlines our commitment to operating in accordance with all applicable laws, regulations, and industry standards governing digital commerce in India. We prioritize consumer protection, transparent business practices, and regulatory compliance.
Legal Compliance
Adherence to all applicable laws and regulations
Transparency
Clear and honest business practices
Consumer Protection
Safeguarding consumer rights and interests
2. Regulatory Framework Compliance
We comply with the following key Indian regulations:
Consumer Protection Act, 2019
Compliance with consumer rights, product liability, and e-commerce rules
Information Technology Act, 2000
Adherence to electronic commerce and data protection provisions
RBI Payment Regulations
Compliance with payment system and digital payment guidelines
FDI Policy Compliance
Adherence to foreign direct investment regulations in e-commerce
3. Consumer Rights Protection
We uphold the following consumer rights as mandated by Indian law:
Right to Information
Complete product information, pricing, and seller details before purchase
Right to Return & Refund
Easy return process and timely refunds for defective or unsatisfactory products
Right to Data Protection
Protection of personal data and privacy in accordance with applicable laws
Right to Grievance Redressal
Accessible and effective grievance resolution mechanism
4. Product Listing & Description Standards
All products listed on our platform adhere to strict compliance standards:
Accurate Descriptions
Product details must match actual specifications and features
Authentic Images
Product images must accurately represent the actual item
Clear Pricing
All costs including taxes and shipping must be clearly displayed
Compliant Products
All items must meet Indian quality and safety standards
Prohibited & Restricted Products:
Illegal Items
Products prohibited by Indian law or requiring special licenses
Counterfeit Goods
Fake, replica, or pirated products infringing intellectual property
Regulated Substances
Tobacco, pharmaceuticals, alcohol without proper authorization
Hazardous Materials
Flammable, explosive, or otherwise dangerous goods
5. Pricing & Payment Compliance
Our pricing and payment practices ensure full regulatory compliance:
Transparent Pricing
All prices include applicable taxes with no hidden charges
Tax Compliance
Proper GST calculation, collection, and remittance as per Indian tax laws
Secure Payments
RBI-compliant payment gateways with PCI DSS certification
Documentation
Proper invoices and documentation for all transactions
6. Data Privacy & Security
We maintain strict data protection standards in compliance with Indian laws:
Data Encryption
End-to-end encryption for all sensitive customer data
Privacy Compliance
Adherence to Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Consent Management
Explicit consent obtained for data collection and usage purposes
7. Seller & Vendor Compliance
All sellers on our platform must adhere to strict compliance requirements:
Business Verification
Thorough KYC and business registration verification
Tax Compliance
Valid GST registration and tax compliance documentation
Quality Standards
Products must meet Indian quality and safety standards
Shipping Compliance
Adherence to shipping timelines and packaging standards
8. Advertising & Marketing Compliance
Our marketing practices comply with advertising standards and consumer protection laws:
Truthful Advertising
All claims in advertisements must be substantiated and accurate
Clear Terms
All promotional offers must have clear terms and conditions
Opt-in Communications
Marketing communications only sent to users who have provided consent
9. Grievance Redressal Mechanism
We maintain a robust grievance redressal system in compliance with Indian consumer protection laws:
Complaint Registration
Users can register complaints through multiple channels including app, website, email, and phone
Acknowledgement
All complaints acknowledged within 24 hours with a unique ticket number
Resolution Timeline
Complaints resolved within 15 days as per Consumer Protection Act requirements
Escalation Mechanism
Unresolved complaints can be escalated to designated Grievance Officer
10. Contact Information
For compliance-related inquiries and grievance redressal:
Grievance Officer
As required under Consumer Protection Act, 2019
Email: grievance@10minutesindia.com
Phone: +91-XXXXX-XXXXX
Compliance Department
For regulatory compliance matters
Email: compliance@10minutesindia.com
Hours: Mon-Fri, 9 AM - 6 PM IST
Grievances are acknowledged within 24 hours and resolved within 15 days as per statutory requirements.
Policy Updates
We regularly review and update our e-Commerce Compliance Policy to reflect changes in regulations, business practices, and industry standards. Significant changes will be communicated to users through appropriate channels.