e-Commerce Compliance Policy
10 Minutes India — Hyperlocal Food & Grocery Delivery
Sis Startup IT Solution Infotech Private Limited
CIN:
U62099UP2026PTC241647 | Last Updated: April 10, 2026
Regulatory Compliance
10 Minutes India operates in full compliance with Indian e-commerce regulations, including Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and FSSAI guidelines for food delivery platforms.
1. Platform Information (Rule 4)
As required under Consumer Protection (E-Commerce) Rules, 2020:
Legal Name: Sis Startup IT Solution Infotech Private Limited
CIN: U62099UP2026PTC241647
PAN: AAOCB3396H
TAN: ALDB04154D
GST: Registered
Registered Office: Varanasi, Uttar Pradesh — 221010
Website: www.10minutesindia.com
Platform Type: Marketplace & Inventory Model (Hybrid)
FSSAI Compliant
All food vendors verified with valid FSSAI licenses
Price Transparency
No hidden charges; all fees shown before checkout
Consumer Protection
15-day statutory resolution timeline
2. Regulatory Framework Compliance
We comply with the following key Indian regulations for food delivery platforms:
Consumer Protection (E-Commerce) Rules, 2020
Display of seller/restaurant details, country of origin, mandatory disclosures, cancellation & refund policy
FSSAI Regulations
Food Safety and Standards Act, 2006 — All restaurants/vendors must have valid 14-digit FSSAI license displayed
RBI Payment Regulations
PCI-DSS compliant payment gateways, no card storage on platform, instant refunds via original payment method
Information Technology Act, 2000
Intermediary guidelines, reasonable security practices, data localization compliance
3. Consumer Rights Protection (Rule 5)
We uphold the following consumer rights for hyperlocal delivery:
Right to Information
Restaurant name, FSSAI number, allergen info, preparation time, and delivery partner details before purchase
Right to Refund
Full refund within 5-7 business days for quality issues, missing items, or undelivered orders
Right to Data Protection
Location data used only for delivery; phone numbers masked during delivery partner-customer calls
Right to Grievance Redressal
In-app complaint + Grievance Officer access; resolution within 15 days as per Rule 6
4. Product Listing & Description Standards
All products listed on our platform adhere to strict compliance standards:
Accurate Descriptions
Product details must match actual specifications and features
Authentic Images
Product images must accurately represent the actual item
Clear Pricing
All costs including taxes and shipping must be clearly displayed
Compliant Products
All items must meet Indian quality and safety standards
Prohibited & Restricted Products:
Illegal Items
Products prohibited by Indian law or requiring special licenses
Counterfeit Goods
Fake, replica, or pirated products infringing intellectual property
Regulated Substances
Tobacco, pharmaceuticals, alcohol without proper authorization
Hazardous Materials
Flammable, explosive, or otherwise dangerous goods
5. Pricing & Payment Compliance
Our pricing and payment practices ensure full regulatory compliance:
Transparent Pricing
All prices include applicable taxes with no hidden charges
Tax Compliance
Proper GST calculation, collection, and remittance as per Indian tax laws
Secure Payments
RBI-compliant payment gateways with PCI DSS certification
Documentation
Proper invoices and documentation for all transactions
6. Data Privacy & Security
We maintain strict data protection standards in compliance with Indian laws:
Data Encryption
End-to-end encryption for all sensitive customer data
Privacy Compliance
Adherence to Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Consent Management
Explicit consent obtained for data collection and usage purposes
7. Seller & Vendor Compliance
All sellers on our platform must adhere to strict compliance requirements:
Business Verification
Thorough KYC and business registration verification
Tax Compliance
Valid GST registration and tax compliance documentation
Quality Standards
Products must meet Indian quality and safety standards
Shipping Compliance
Adherence to shipping timelines and packaging standards
8. Advertising & Marketing Compliance
Our marketing practices comply with advertising standards and consumer protection laws:
Truthful Advertising
All claims in advertisements must be substantiated and accurate
Clear Terms
All promotional offers must have clear terms and conditions
Opt-in Communications
Marketing communications only sent to users who have provided consent
9. Grievance Redressal Mechanism (Rule 6)
As required under Consumer Protection (E-Commerce) Rules, 2020:
In-App Complaint
Tap "Help" in the app → Select order → Raise issue. Photo upload available for quality complaints.
Acknowledgement (48 hours)
Complaints acknowledged within 48 hours with unique ticket number via email/SMS
Resolution (15 days)
Complaint resolved within 15 days as per Consumer Protection (E-Commerce) Rules, 2020
Grievance Officer Escalation
Unresolved issues can be escalated directly to the Grievance Officer via email
10. Contact Information
For compliance-related inquiries and grievance redressal:
Grievance Officer (Rule 6(1))
Name: [As appointed by Company]
Email: grievance@10minutesindia.com
Hours: Mon-Sat, 10 AM — 6 PM IST
Compliance Department
Email: legal@10minutesindia.com
General Support: support@10minutesindia.com
Website: www.10minutesindia.com
Company: Sis Startup IT Solution Infotech Private Limited
CIN: U62099UP2026PTC241647
PAN: AAOCB3396H | TAN: ALDB04154D
Office: Varanasi, UP — 221010, India
As per Consumer Protection (E-Commerce) Rules, 2020: Grievances acknowledged within 48 hours and resolved within 15 days.
Policy Updates
This e-Commerce Compliance Policy is reviewed quarterly and updated to reflect changes in regulations. Significant changes communicated via app notification and email.
Last Updated: April 10, 2026