Acceptable Use Policy
10 Minutes India — Platform Usage Guidelines
Sis Startup IT Solution Infotech Private Limited
CIN:
U62099UP2026PTC241647 | Last Updated: April 10, 2026
Community Guidelines
10 Minutes India is committed to maintaining a safe, respectful environment for customers, delivery partners, and vendor partners. Violations of this policy result in warnings, account restrictions, or permanent bans.
1. Policy Overview
This Acceptable Use Policy outlines expected behavior when using the 10 Minutes India platform for ordering food, groceries, and other essentials. We operate a three-sided marketplace connecting customers, vendors, and delivery partners—all parties must adhere to these standards.
Mutual Respect
Treat all platform users with dignity
Safety First
Never compromise anyone's safety
Honest Dealings
No fraud, scams, or deception
2. Permitted Uses (Customers)
Personal Orders
Order food, groceries, and essentials for personal/household consumption
Gift Orders
Send orders to friends/family at different addresses
Honest Reviews
Share genuine feedback on orders and vendors
Referrals
Invite friends using your referral code (personal use only)
3. Prohibited Customer Conduct
Harassment of Delivery Partners
Verbal abuse, threats, inappropriate comments, or physical intimidation of delivery personnel. Zero tolerance — instant permanent ban.
Fraudulent Refund Claims
False claims of non-delivery, missing items, or damaged goods to obtain undeserved refunds
Multi-Account Abuse
Creating multiple accounts to exploit new user offers, referral bonuses, or coupon codes
Intentionally Unreachable
Placing orders and not being available to receive them (especially COD orders)
Commercial Reselling
Bulk purchasing items for commercial resale without vendor authorization
4. Vendor & Delivery Partner Expectations
While this policy focuses on customer conduct, our vendor and delivery partners are also held to strict standards:
Vendors Must:
- Maintain food safety and hygiene standards
- Provide accurate product descriptions
- Honor listed prices and availability
- Respond to customer complaints professionally
Delivery Partners Must:
- Deliver orders safely and on time
- Handle food with care and hygiene
- Treat customers respectfully
- Follow traffic rules and safety protocols
5. Consequences of Violations
| Violation Level | Examples | Consequence |
|---|---|---|
| Minor | First-time COD rejection, late cancellation | Warning + COD restriction |
| Moderate | Fake reviews, coupon abuse | 7-day account suspension |
| Severe | Fraudulent refunds, harassment | Permanent ban + legal action |
6. Reporting Violations
If you witness or experience unacceptable behavior:
Report Issues
In-App: Help → Report Issue
Email: report@10minutesindia.com
Response: Within 24 hours
Company Details
Sis Startup IT Solution Infotech Pvt Ltd
CIN: U62099UP2026PTC241647
Varanasi, Uttar Pradesh — 221010