Replacement Policy
Replacement Policy

At 10MinutesIndia, we stand behind the quality of our products. This Replacement Policy outlines the terms and conditions for product replacements to ensure customer satisfaction and address any issues with your purchase.

1. Replacement Eligibility

1.1 Time Frame

You can request a replacement for eligible products within 15 days from the date of delivery. Some products may have extended replacement periods as specified at the time of purchase.

1.2 Eligible Scenarios

Replacements are provided under the following circumstances:

  • Defective or damaged product received
  • Wrong product delivered
  • Missing parts or accessories
  • Size exchange (for apparel and footwear)
  • Color exchange (subject to availability)
  • Product not working as described
2. Non-Replaceable Items

The following items cannot be replaced unless defective:

  • Personal care and hygiene products
  • Underwear and innerwear
  • Customized or personalized items
  • Perishable goods and food items
  • Software and digital downloads
  • Items marked as "Final Sale"
  • Gift cards and vouchers
3. Replacement Process

3.1 How to Request Replacement

To request a replacement, follow these steps:

  • Log into your 10MinutesIndia account
  • Navigate to "My Orders" section
  • Select the order containing the product
  • Click "Request Replacement"
  • Select the reason for replacement
  • Upload supporting images if required
  • Submit your request

3.2 Replacement Approval

Once you submit a replacement request:

  • We will review your request within 24 hours
  • You will receive email confirmation of approval/rejection
  • For approved requests, pickup will be scheduled
  • Replacement product will be shipped after quality check
4. Replacement Scenarios

4.1 Defective/Damaged Products

If you receive a defective or damaged product:

  • Contact us within 48 hours of delivery
  • Provide clear photos/videos of the defect/damage
  • Free pickup and replacement
  • Same product replacement guaranteed

4.2 Wrong Item Received

If you receive the wrong product:

  • Do not open or use the product
  • Contact us within 7 days of delivery
  • Free pickup arranged
  • Correct product shipped immediately

4.3 Size/Color Exchange

For size or color exchanges:

  • Available within 15 days of delivery
  • Product must be unused with original tags
  • Customer pays return shipping
  • Exchange subject to stock availability
5. Pickup and Shipping

5.1 Pickup Service

We provide free pickup service for replacement cases:

  • Defective/Wrong Items: Free pickup within 24-48 hours
  • Size/Color Exchange: Customer arranges return
  • Metro Cities: Next-day pickup available
  • Other Cities: 2-3 business days for pickup

5.2 Replacement Shipping

Once we receive your returned product:

  • Quality check: 1-2 business days
  • Replacement processing: 1 business day
  • Shipping time: Same as original order
  • Express shipping for defective items
6. Replacement Conditions

6.1 Product Condition

For replacement to be approved, the product must be:

  • In original condition (unless defective)
  • With all original tags and labels attached
  • In original packaging with all accessories
  • Accompanied by original invoice
  • Free from customer-induced damage

6.2 One-Time Replacement

Each product is eligible for only one replacement. If the replacement product also has issues, we will issue a full refund instead of another replacement.

7. Replacement Timeframe

7.1 Complete Process Timeline

The typical replacement process takes:

  • Request approval: 24 hours
  • Pickup completion: 1-3 business days
  • Quality check: 1-2 business days
  • Replacement shipping: 3-7 business days
  • Total time: 7-15 business days
8. Area Coverage

8.1 Service Areas

Free pickup and replacement service is available in:

  • All metro cities (Delhi, Mumbai, Bangalore, etc.)
  • Tier 1 and Tier 2 cities
  • Selected Tier 3 cities
  • Service not available in remote areas

8.2 International Customers

Currently, we only provide replacement services within India. International customers should contact our support team for assistance.

9. Replacement Limitations

We may refuse replacement in the following cases:

  • Product damaged due to improper use
  • Missing tags or original packaging
  • Request made after 15-day period
  • Non-replaceable items as specified above
  • Products with signs of wear and tear
  • Items purchased during clearance sales
10. Quality Assurance

10.1 Quality Check Process

All returned products undergo thorough quality inspection:

  • Physical condition assessment
  • Functionality testing (if applicable)
  • Verification against original specifications
  • Packaging and accessory verification

10.2 Replacement Quality

We ensure that replacement products:

  • Are brand new and unused
  • Come with full manufacturer warranty
  • Include all original accessories
  • Are properly packaged and sealed
11. Warranty Claims

11.1 Manufacturer Warranty

For products under manufacturer warranty:

  • Contact us for warranty claim assistance
  • We coordinate with manufacturer
  • Replacement or repair as per warranty terms
  • Service may take additional time
12. Contact Replacement Support

For replacement-related queries or assistance:

Email: replacement@10minutesindia.com
Phone: +91-XXXXX-XXXXX (Monday-Saturday, 9 AM-6 PM IST)
Live Chat: Available on website
Support Hours: 9:00 AM - 6:00 PM (IST)
Emergency Support: For urgent issues, call our helpline

13. Policy Updates

We reserve the right to modify this Replacement Policy at any time. Changes will be effective immediately upon posting on our website. For replacement requests initiated before policy changes, the policy in effect at the time of purchase will apply.