Important Notice
As required under the Information Technology Act, 2000 and Rules thereunder, we have designated a Grievance Officer to address your concerns regarding our platform.
Grievance Officer Details
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, 10MinutesIndia has appointed a Grievance Officer to address user complaints and concerns.
Mr. Rajesh Kumar
Grievance Officer
Role and Responsibilities
The Grievance Officer is responsible for addressing various types of user complaints and concerns, including but not limited to:
Content Complaints
Addressing concerns about inappropriate, illegal, or harmful content
Privacy Concerns
Handling data privacy and security-related complaints
User Safety
Addressing harassment, abuse, or safety concerns
Copyright Issues
Handling copyright infringement and intellectual property complaints
How to File a Grievance
Follow these steps to file a complaint with our Grievance Officer:
Prepare Your Complaint
Gather all relevant information including URLs, screenshots, descriptions, and any supporting evidence for your complaint.
Contact the Grievance Officer
Reach out via email or phone during business hours. Ensure you provide complete details of your grievance.
Acknowledgement
You will receive an acknowledgement within 24 hours of submitting your complaint.
Resolution Process
Our team will investigate your complaint and work towards resolution as per applicable laws.
Final Response
You will receive a final response within 15 days from the date of receipt of your complaint.
Information Required for Filing a Complaint
To ensure efficient processing of your grievance, please include the following information:
Personal Details
Full name, contact information, and user ID (if applicable)
Clear Description
Detailed description of the grievance with specific incidents and dates
Supporting Evidence
Screenshots, URLs, documents, or any other relevant evidence
Desired Resolution
What resolution or action you are seeking from us
Response Timeline
As per the Information Technology Rules, 2011, we adhere to the following timelines:
Acknowledgement
Within 24 hours of receiving the complaint
Disposal of Complaint
Within 15 days from the date of receipt of complaint
Documentation
Records maintained for 180 days as required by law
Legal Compliance
Our grievance redressal mechanism is designed to comply with:
- Information Technology Act, 2000
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
- Other applicable Indian laws and regulations
Alternative Contact Methods
If you are unable to reach the Grievance Officer or for general inquiries, you may also contact:
Customer Support
Email: support@10minutesindia.com
Phone: +91-XXXXX-XXXXX
Registered Office
10MinutesIndia
Varanasi, Uttar Pradesh — 221010
India
Legal Notice
For formal legal notices or court-related communications, please contact our legal department at legal@10minutesindia.com