Fraud & Risk Policy
Protecting our platform and users from fraudulent activities
Zero Tolerance Policy
10MinutesIndia maintains a zero-tolerance policy towards fraud and malicious activities. Violations may result in immediate account termination and legal action.
1. Policy Overview
This Fraud & Risk Policy outlines our commitment to maintaining a secure environment for all users of 10MinutesIndia. We employ comprehensive measures to detect, prevent, and respond to fraudulent activities while ensuring the integrity of our platform.
Vigilance
Continuous monitoring for suspicious activities
Protection
Advanced security measures to safeguard users
Response
Rapid action against identified threats
2. Prohibited Activities
The following activities are strictly prohibited on our platform:
Identity Fraud
Creating fake accounts or impersonating others
Payment Fraud
Using stolen payment methods or chargeback abuse
Transaction Fraud
Fraudulent purchases or fake transactions
Phishing & Scams
Attempting to steal user credentials or personal data
3. Risk Management Framework
We employ a comprehensive risk management framework to protect our platform:
Real-time Monitoring
Advanced AI systems continuously monitor transactions and user behavior for suspicious patterns
Identity Verification
Multi-factor authentication and identity verification for high-risk transactions
Behavioral Analysis
Machine learning algorithms analyze user behavior to detect anomalies
4. User Responsibilities
Users play a crucial role in maintaining platform security. You are responsible for:
Account Security
Maintaining strong, unique passwords and enabling two-factor authentication
Vigilance
Reporting suspicious activities or communications immediately
Device Security
Keeping devices and browsers updated with security patches
Information Accuracy
Providing accurate information and updating it when changes occur
5. Fraud Detection & Prevention Measures
We implement multiple layers of security to detect and prevent fraud:
Payment Verification
CVV checks, address verification, and 3D Secure authentication
Device Fingerprinting
Tracking device characteristics to identify suspicious access
Geolocation Analysis
Monitoring login locations for unusual patterns
Transaction Limits
Implementing limits based on user behavior and risk assessment
6. Reporting Suspicious Activities
If you suspect fraudulent activity, please report it immediately:
Identify Suspicion
Note any unusual transactions, communications, or account activities that seem suspicious.
Gather Evidence
Collect relevant information including screenshots, transaction IDs, and timestamps.
Contact Security Team
Immediately report to our security team through designated channels.
Follow Instructions
Follow any security protocols provided by our team to secure your account.
7. Investigation Process
When fraud is reported or detected, we follow a systematic investigation process:
Initial Assessment
Immediate review of reported activity and preliminary risk assessment
Evidence Collection
Gathering transaction logs, user data, and communication records
Analysis
Comprehensive analysis using forensic tools and pattern recognition
Resolution
Appropriate action based on findings, including user notification
8. Consequences of Fraudulent Activities
Violations of this policy may result in one or more of the following actions:
Account Suspension
Immediate temporary or permanent account suspension
Transaction Reversal
Reversal of fraudulent transactions and chargebacks
Legal Action
Cooperation with law enforcement and legal proceedings
Platform Ban
Permanent ban from all 10MinutesIndia services
9. Data Protection & Privacy
While investigating fraud, we adhere to strict data protection standards:
Limited Access
Only authorized security personnel can access investigation data
Encryption
All investigation data is encrypted and securely stored
Retention Limits
Investigation data is retained only as long as necessary
10. Compliance with Laws
Our fraud prevention measures comply with applicable laws and regulations including:
11. Contact Security Team
For fraud-related concerns and security issues:
Security Department
Email: security@10minutesindia.com
Phone: +91-XXXXX-XXXXX
Hours: 24/7 for urgent matters
Emergency Contact
For immediate security threats
Hotline: +91-XXXXX-XXXXX
We acknowledge security reports within 2 hours and provide initial assessment within 24 hours.
Policy Updates
We continuously update our Fraud & Risk Policy to address emerging threats and maintain the highest security standards. Users will be notified of significant changes that may affect their use of our services.