Fraud & Risk Policy
10 Minutes India — Protecting Our Delivery Ecosystem
Sis Startup IT Solution Infotech Private Limited
CIN:
U62099UP2026PTC241647 | Last Updated: April 10, 2026
Zero Tolerance Policy
10 Minutes India maintains a zero-tolerance policy towards fraud. Violations result in immediate account blacklisting, denial of refunds, and potential legal action under IPC Section 420 (Fraud) and IT Act, 2000.
1. Policy Overview
This Fraud & Risk Policy outlines prohibited behaviors and protective measures specific to our hyperlocal food and grocery delivery platform. Given our 10-minute delivery promise, we have robust systems to detect and prevent fraud attempts that could harm customers, delivery partners, or vendor partners.
Real-Time Detection
AI-powered fraud detection on every order
Ecosystem Protection
Protecting customers, vendors & delivery partners
Legal Action
Prosecution for high-value fraud cases
2. Prohibited Customer Activities
The following activities by customers are strictly prohibited:
False Non-Delivery Claims
Claiming order not delivered when GPS/photo proof exists
Fake Damage Photos
Submitting edited/fake photos to claim refunds
Payment Fraud
Using stolen cards, UPI, or initiating chargebacks after consuming order
Multi-Account Abuse
Creating multiple accounts to exploit new user offers repeatedly
Coupon Abuse
Sharing/selling referral codes commercially or bulk redemption
Fake Address / Unreachable
Providing fake delivery address or being intentionally unreachable
3. Fraud Detection Systems
We employ advanced systems to detect and prevent fraud:
GPS Delivery Verification
Delivery partner location is logged at delivery. False non-delivery claims are cross-verified.
Photo Proof of Delivery
Delivery partners photograph order handover. Metadata analyzed for authenticity.
Device Fingerprinting
Detect multi-account creation from same device or linked devices
Behavioral AI
Pattern analysis of refund requests, order frequency, and claim history
4. COD (Cash on Delivery) Fraud Prevention
Special measures for Cash on Delivery orders:
COD Eligibility Score
New accounts must complete 2-3 prepaid orders before COD is enabled
COD Limits
Maximum COD order value: ₹2,000 (higher limits for trusted accounts)
RTO (Return to Origin) Tracking
Accounts with 3+ COD rejections/not-available may lose COD privilege
5. Consequences of Fraud
Confirmed fraud results in:
Permanent Account Ban
Account + linked phone/email/device blacklisted
Refund Denial
All pending and future refund requests denied
Wallet Forfeiture
10 Minutes Wallet credits forfeited
Legal Action
FIR filing for fraud above ₹5,000
6. Reporting Fraud
If you suspect fraud or your account has been compromised:
Report Fraud
Email: fraud@10minutesindia.com
In-App: Help → Report Issue → Security
Response: Within 2 hours
Account Compromised?
Immediately change your password
Contact support to lock account
We'll reverse unauthorized orders
Company: Sis Startup IT Solution Infotech Private Limited
This policy is effective April 10, 2026 and applies to all 10 Minutes India platform users.